Service Request | Alfred Williams & Company

What’s going on?

Describe it in your own words. Our service team will figure out what’s needed.

Describe the issueWhat’s wrong, when it started, and anything you’ve already tried

Describe the issue.

How urgent is it?

RoutineWithin 2 weeks is fine SoonAffecting someone’s work UrgentSafety issue or area unusable

Choose how urgent this is.

Share what you know. It’s fine to leave anything you’re unsure of blank.

Manufacturer (if known)

Number of items affected

Enter at least 1.

What item is it?Name or a short description, like “Aeron chair” or “sit-stand desk, 60 inches wide”

Describe the product.

AWC order or PO number (optional)

Approximate install date (optional)

Photos (optional, up to 3) Add photosDrag them here, or tap to take or choose photos. JPG, PNG, or HEIC, up to 10 MB each.

The address our technician should go to.

Building or site name (optional)

Street address

Enter the street address.

City

Enter a city.

State

2 letters.

ZIP

5-digit ZIP.

Floor, room, or workstation

Tell us where in the building.

Access and scheduling notes (optional)Badge or escort needed, loading dock, after-hours only, best days

We’ll use this to confirm and schedule the visit.

Your name

Enter your name.

Company or organization

Enter your company or organization.

Enter a valid email address.

Phone

Enter a 10-digit phone number.

I’m the on-site contact

PO number for billable work (optional)Only if the repair isn’t covered by warranty and your organization requires a PO

We usually respond within one business day.